Last updated: 15 October 2026
These terms apply to every booking made directly with Dream Big Accommodation (“Dream Big”, “we”, “us”) through this website, or by phone, email or WhatsApp. By making a booking, you (“the guest”) confirm that you have read and accept these terms. Bookings made through other booking platforms fall under that platform’s own terms and cancellation policy.
1. Bookings
- The person making the booking must be at least 18 years old, must stay at the property as the main guest and is responsible for everyone in their group.
- A booking is confirmed only once payment has been received and you have received a confirmation email from us.
- Prices are per night for the property, unit or room booked, in South African rand (ZAR), as shown on the website at the time of booking.
- The number of guests may not be more than the maximum shown for the property or room. Visitors and unregistered guests may not stay over.
- Group bookings, whole-lodge bookings and dormitory bookings are arranged directly with us by phone or WhatsApp and are confirmed in writing with their own quote and payment terms.
2. Payment
- Full payment is due at the time of booking.
- Online payments are processed securely by PayFast. Dream Big never sees or stores your card or banking details.
- Optional extras, such as breakfast where offered, are paid with your booking or as arranged with us before arrival.
- Promo and discount codes are valid only for the period stated, cannot be exchanged for cash and cannot be combined with other offers.
3. Cancellations and changes
- Cancellations must be sent to us in writing by email or WhatsApp. The date we receive your cancellation is the date that counts.
- Cancelled 14 days or more before check-in: full refund, less any bank or payment processing fees.
- Cancelled 7 to 13 days before check-in: 50% refund.
- Cancelled less than 7 days before check-in, or a no-show: no refund.
- Nights not used because of a late arrival or an early departure are not refunded.
- Date changes are subject to availability. Changes requested 14 days or more before check-in are free. We will always try to help with later changes, but cannot guarantee them.
- Refunds are paid back to the original payment method within 14 working days.
- If we have to cancel your booking for a reason within our control, you will receive a full refund or, if you prefer, a move to another available property or date.
4. Check-in and check-out
- Check-in is from 14:00 to 20:00. Please let us know in advance if you will arrive later.
- Check-out is by 10:00.
- Early check-in or late check-out may be possible on request and is subject to availability.
- Check-in details and access instructions are sent to you before arrival. We may ask for a copy of the main guest’s ID or passport at check-in.
5. House rules
- Please treat the property as your home away from home and respect the neighbours and other guests.
- No parties or events. Quiet time is from 22:00 to 07:00.
- No smoking inside any unit or room. Smoking is allowed only in outside areas where permitted.
- Pets are not allowed unless we have agreed to it in writing before arrival.
- Children must be supervised at all times, including in play areas, at braai and boma areas and at any swimming pool.
- In shared guesthouses, kitchens, lounges and braai areas are shared with other guests. Please clean up after yourself.
- Please switch off lights, appliances and air conditioning when you go out, and lock all doors and gates.
6. Damage and security deposit
- Guests are responsible for any damage, breakage or loss caused during their stay beyond normal wear and tear.
- We may ask for a refundable security deposit before arrival, especially for group and whole-property bookings. It is refunded within 7 days after check-out once the property has been inspected, less the cost of any damage or loss.
- Lost keys, remotes or access cards are charged at replacement cost.
- Extra cleaning needed after a stay may be charged.
7. Liability
- Guests use the property, its facilities and equipment, including any pool, play area and braai, at their own risk.
- Dream Big and the property owners are not liable for loss, theft or damage to guests’ belongings or vehicles, or for injury, except where caused by our gross negligence.
- We are not responsible for interruptions outside our control, such as load shedding, water or municipal service interruptions, internet outages or severe weather, and these are not grounds for a refund. Where possible we will help to limit the impact on your stay.
8. Privacy
We collect only the personal information we need to manage your booking and stay, such as your name, contact details and ID for check-in. We process it in line with the Protection of Personal Information Act (POPIA), keep it secure and never sell it. Payment details are handled by PayFast and are never stored by us.
9. Property owners
Dream Big manages some of the properties on this website on behalf of their owners. Property management services for owners are agreed in a separate written management agreement. These terms apply to guest bookings only.
10. General
- We may update these terms from time to time. The terms that apply to your booking are those on the website at the time you booked.
- Nothing in these terms limits your rights under the Consumer Protection Act.
- These terms are governed by the laws of the Republic of South Africa.
Contact us
For bookings, cancellations or questions, contact Dream Big Accommodation using the phone, WhatsApp and email details at the bottom of this page.
